DELIVERY
Kindly note that the lead times published are determined under regular operating circumstances within our supply chain. Due to the prevailing global pandemic, some lead times may exceed the stated duration, particularly for non-stocked and special order items. We are committed to minimizing occasional delays whenever feasible.
ANTICIPATED LEAD TIMES FOR OUT-OF-STOCK ITEMS
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For items currently not in stock, our product pages provide the estimated number of business days (Mon – Fri) it typically takes our suppliers to deliver the item(s) to our distribution hub under normal conditions after being ordered.
Estimated lead times indicate the minimum business days before we anticipate the item to be available for sale from our supplier. It's crucial to note, especially given the ongoing global supply chain challenges affecting all industries, that the availability of some items may surpass the estimated lead time.
While we strive to ensure the accuracy of displayed lead times, they may change frequently and without prior notice. If you need a more precise lead time for an item, we recommend reaching out to our Customer Experience team via Live Chat or your usual contact method.
For items with a supplier lead-time exceeding 28 days, the lead time won't be displayed on the product page. Instead, a message will prompt you to contact us for a lead time.
FULLY IN-STOCK ORDERS
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Web orders for fully in-stock products are dispatched the same day through a next-working-day delivery service if ordered before 5.30 pm Monday to Friday.
PARTIAL STOCK ORDERS
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Web orders containing both stock and non-stock items are not partially shipped. If you wish to have your order partially shipped, please contact our Customer Experience Team. Note that additional shipping charges may apply.
Delivery Lead Times for Non-Stock Items
Refer to individual product pages for the expected delivery lead time for out-of-stock items.
SHIPPING DESTINATIONS
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Currently, we only deliver to the United Kingdom and Ireland via our website. For orders to other countries, please contact our Customer Experience Team for further information at shop@gourmetgear.online
CURRENT STANDARD CARRIAGE CHARGES
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Effective Jan 1, 2023, Gourmet Gear Online LTD. has introduced the following prices for our standard FedEx and UPS carriage:
Standard next-day: £17.50
Additional carriage services are available upon request; please contact our customer experience teams for details.
OTHER CONSIDERATIONS
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We can only guarantee that orders will be dispatched, as we rely on our delivery partners.
Orders for large, fragile, or heavy items (over 30 kg) may incur additional charges.
Orders for delivery outside the UK may be subject to export documentation, and additional carriage charges will be applicable.
Options for order dispatch are listed below.
COLLECTION
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For customers opting to collect orders, we offer a 1-hour call and collect service. This means you can place your order, and it will be ready for collection within 1 hour, minimizing waiting times.