Greetings,

You have arrived at Gourmet Gear's privacy notice.

Latest Update: February 29, 2024

 

PRIVACY COMMITMENT FROM GOURMET GEAR ONLINE LTD.

 

At Gourmet Gear we hold your privacy in high regard. Our commitment extends to ensuring the privacy and security of the personal data we process about you. We pledge to adhere to the relevant data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“EU GDPR”) (as applicable), and the Data Protection Act 2018 (“DPA 2018”).

 

OVERVIEW OF YOUR PRIVACY 

 

This privacy notice serves to enlighten you on how we handle your data when you visit our website, regardless of your location. It also outlines your privacy rights and sheds light on the legal safeguards in place. The notice is designed in a layered format, allowing you to navigate specific areas of interest. Additionally, the Glossary section is provided for a comprehensive understanding of the terms used.

 

1. IMPORTANT INFORMATION AND WHO WE ARE

 

Purpose of this Privacy Notice:

Our aim with this privacy notice is to furnish you with insights into how Gourmet Gear collects and processes your data during your use of our website. This encompasses data provided when signing up for our newsletter, making a purchase, or participating in competitions or surveys. Please be aware that our website is not intended for children, and we do not knowingly collect data related to children.

 

It is imperative to peruse this privacy notice alongside any other privacy or fair processing notices we provide on specific occasions. This ensures a comprehensive understanding of how and why we utilize your data. This privacy notice complements other notices and is not intended to supersede them.

 

DATA CONTROLLER

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Within the Gourmet Gear, comprised of various legal entities, this privacy notice is issued collectively. When we refer to “Gourmet Gear,” “we,” “us,” or “our” in this document, we are specifically addressing the pertinent company within Gourmet Gear responsible for processing your data. Gourmet Gear serves as the controller and is accountable for this website.

 

CONTACT INFORMATION

 

You can reach us using the following details:

Legal Entity: Gourmet Gear

Email Address: support@gourmetgear.online

Postal Address: 167-169 Great Portland Street, 5th Floor, London, W1W5PF

If you have concerns or wish to file a complaint, you have the right to approach the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we encourage you to contact us first to address your concerns.

 

CHANGES OF PRIVACY NOTES 

It is advisable to revisit this privacy notice regularly, as its content may evolve to reflect changes in how we provide products and services. For historical versions of this notice, please contact us.

 

Maintaining the accuracy of your data is crucial. Kindly inform us of any changes during your association with us.

 

THIRD-PARTY LINKS 

Occasionally, our website may include links to third-party websites, plug-ins, and applications. Enabling these connections may result in third parties collecting or sharing data about you. We lack control over these third-party websites and disclaim responsibility for their privacy statements. When leaving our website, we encourage you to review the privacy notice of each visited site.

 

2. THE DATA WE COLLECT ABOUT YOU

 

Personal data, or information identifying an individual, is the focus of our data collection efforts. This encompasses a range of information such as:

 

• Identity Data: First name, maiden name, last name, username, marital status, title, date of birth, and gender.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Financial Data: Bank account and payment card details.

• Transaction Data: Payment details and other information about products or services you've purchased.

• Technical Data: IP address, login data, browser type, time zone, location, browser plug-ins, operating system, and platform.

• Profile Data: Username, password, purchases, interests, preferences, feedback, and survey responses.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing communications and your communication preferences.

• We also collect, use, and share Aggregated Data for statistical or demographic purposes. Aggregated Data is derived from personal data but does not directly or indirectly identify individuals. If Aggregated Data is combined with personal data, we treat the combined information as personal data and handle it by this privacy notice.

 

SPECIAL CATEGORIES OF PERSONAL DATA AND FAILURE TO PROVIDE DATA

 

We do not collect any Special Categories of Personal Data about you, which includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. Furthermore, we do not gather information about criminal convictions and offenses.

 

FAILURE TO PROVIDE PERSONAL DATA

 

In instances where we are legally obligated or have a contractual agreement with you to collect personal data, failure to provide the required information may result in our inability to perform the associated contract. For instance, this may impact our ability to provide goods or services. Should such a situation arise, we will inform you promptly.

 

3. HOW IS YOUR DATA COLLECTED?

 

We employ various methods to collect data from and about you:

 

a. Direct Interactions: You may provide Identity, Contact, and Financial Data through forms, correspondence via post, phone, email, or other means. This includes data provided when applying for or purchasing our products, creating an account, subscribing to services or publications, requesting marketing material, entering competitions, promotions, or surveys, and providing feedback.

 

b. Automated Technologies or Interactions: Interaction with our website may result in the automatic collection of Technical Data about your equipment, browsing actions, and patterns. This data is gathered through the use of cookies, server logs, and similar technologies. Additionally, we may receive Technical Data about you if you visit other websites using our cookies.

 

c. Third Parties or Publicly Available Sources: Personal data about you may be obtained from third parties and public sources, including:

 

• Technical Data from analytics providers, advertising networks, and search information providers.

• Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.

• Identity and Contact Data from data brokers, aggregators, and publicly available sources such as Companies House and the Electoral Register.

 

4. How We Use Your Data

 

We will only use your data when legally permissible, including the following circumstances:

 

• To perform a contract with you or enter into one.

• When necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• To comply with a legal or regulatory obligation.

 

PURPOSES FOR USING YOUR DATA 

 

See the table below for a comprehensive overview of how we plan to use your data, the legal bases for such usage, and identified legitimate interests where applicable.

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Note: We may process your data for multiple lawful grounds depending on the specific purpose for which we are using your data. Contact us for details about the specific legal ground we are relying on for processing your data when multiple grounds are applicable.

 

PROMOTIONAL OFFERS FROM US

 

We may utilize your Identity, Contact, Technical, Usage, and Profile Data to analyze your preferences and interests. This helps us determine which products, services, and offers may be relevant to you (referred to as marketing).

 

You may receive marketing communications from us based on your consent or if we believe it is in our legitimate interests to send you such communications.

 

THIRD-PARTY MARKETING

 

Before sharing your data with any external company outside the Gourmet Geargroup for marketing purposes, we will obtain your explicit opt-in consent.

 

OPTING OUT

 

At any time, you can request to stop receiving marketing messages by contacting our customer service team. Opt-out options are also available during site registration and on all marketing emails through an unsubscribe link.

 

Opting out of marketing messages does not affect personal data provided due to product/service purchases, warranty registrations, product/service experiences, updates, or other transactions.

 

COOKIES 

For information on how we use cookies and other tracking technologies, refer to our specific page on Cookies and similar technologies.

 

CHANGE OF PURPOSE

 

We will use your data only for the purposes we collected it unless we reasonably consider another purpose compatible with the original. If there's a change, we will explain the legal basis and notify you.

 

Please note, that we may process your data without your knowledge or consent as required or permitted by law.

 

5. DISCLOSURES OF YOUR DATA 

 

We may share your data among Gourmet GearGroup companies and with external third parties (refer to Glossary) for the purposes detailed in the previous section.

 

6. INTERNATIONAL TRANSFER

 

Occasionally, your data may be sent or stored outside the UK or EEA. We prioritize confidentiality and only transfer data to suppliers ensuring the same level of privacy protection required by the UK GDPR or EU GDPR.

 

7. DATA SECURITY

 

We have implemented security measures to prevent unauthorized access, loss, alteration, or disclosure of your data. Access is restricted to authorized personnel following confidentiality obligations.

 

Procedures are in place for suspected personal data breaches, with notifications to affected parties and regulators as legally required.

 

8. DATA RETENTION

 

Your data will be retained only for necessary periods to fulfill the collection purposes, considering legal, accounting, or reporting requirements. Anonymized data may be used indefinitely for research or statistical purposes.

 

9. YOUR LEGAL RIGHTS

 

Under data protection laws, you have rights related to your data. These include access, correction, erasure, objection, and withdrawal of consent. Contact us at support@gourmetgear.online to exercise these rights.

 

No fee is usually required, but we may charge if requests are unfounded or excessive. We may request information to confirm your identity.

 

We aim to respond within one month, notifying you of any delay for complex requests.